Optico Fiber Subscriber Agreement


This Subscriber Agreement (the “Agreement”) applies to all subscribers of Optico Fiber Services.

Critical Hub‘s Optico Fiber service works a bit differently than other broadband services. Below, we discuss your options in detail. Capitalized terms used in the Agreement will have the same meaning as they do in our Terms of Service.

Service Monthly Cost
(not including taxes and fees)
Details
Basic Plus $15.00 / month Includes Internet access with speed up to 10 Megabit per second download & 2 Megabit upload.
30 Megabit with Phone $34.99 / month Includes Internet access with speed up to 30 Megabit per second download & 4 Megabit upload. Includes one phone line with unlimited PR and USA calling.
300 Megabit with Phone $68.99 / month Includes Internet access with speed up to 300 Megabit per second download & 300 Megabit upload. Includes one phone line with unlimited PR and USA calling.
Gigabit $70.00 / month Includes Internet access with speed up to 1 Gigabit per second download & upload.
Gigabit + Phone $90.00 / month Gigabit, as detailed above PLUS one telephone line with unlimited calls to Puerto Rico and USA.
Gigabit Duo $100.00 / month Includes internet access with up to 2,000 megabit of download and 1,000 megabit of upload. Max download & upload per gigabit Ethernet port in the Network Box: 1,000 Mbps
Lifeline*** $40.25 / month ($50.00 / month minus monthly Lifeline discount of $9.25 for customers) Includes Internet access with speeds up to 50 Megabit per second download & upload.
Additional Phone Line $20.00 / month All Optico Fiber subscribers can add up two telephone lines. Each phone lines includes unlimited calls to Puerto Rico and the United States. It also includes international calls at competitive costs.
Static IP /32 Provides 1 IP address for the gateway, DHCP and NAT stays enabled.
*** Only available for customers which qualify for Lifeline services (www.opticofiber.com/lifeline).



Service Activation Fee
(not including taxes and fees)
Details
Gigabit, subGigabit & MultiGigabit: BasicPlus, 30 Megabit with Phone, 300 Megabit with Phone, Gigabit, Gigabit Duo $300.00, waived as long as a paid service is kept for 24 months

If Customer moves between products within this category there is no Penalty cost, only a change of service fee. If the customer cancels the service within the first 12 month of service a penalty fee of $300.00 will be charged. If Customer cancels the service after the 12th month and before the end of the 24th month a penalty fee of $199.00 will be charged.

If Customer would like to move to the any MultiGigabit services before the end of the term, a fee of $85.00 will be charged and a new term would start under the MultiGigabit service.

The Penalty Fee is non-refundable and any outstanding balance is due in full if (i) a user cancels Optico Fiber service once construction starts in their Fiberhood, (ii) a subscriber schedules installation more than 40 days after being informed their home is ready for installation, (iii) or does not accept installation.

These includes costs for delivering services to your home via an aerial connection - that is, from a utility pole to your home. If your home requires connectivity through a non-aerial path (i.e. via an existing underground conduit), or if there are additional requirements in your community or urbanization, or if the deployment costs exceed the basic Installation Fee cost there may be additional costs associated with your installation. Please notify Optico Fiber of any of these conditions prior to our visit to your home.

The Basic Installation Fee assumes a standard installation, which includes:

  • 150ft of exterior fiberoptic cable from Optico Fiber’s closest FTTH terminal to the customer TAP – which is a box that Optico Fiber will mount on the exterior of your home.
  • Up to 10 feet of pre-terminated interior fiber to connect the customer’s TAP to the interior Network Box.

If your home requires additional exterior or interior fiber optic cable, there may be additional costs associated with your installation. The Network Box will be mounted on a wall in your home and cannot be moved. If you attempt to move the Network Box, you may break the fiber and your service will be interrupted, there will be no service interruption credit and there will be an additional fee for the repair of your service. PLEASE DO NOT MOVE THE NETWORK BOX!


DEVICES TO BE INSTALLED

All Optico Fiber Subscribers will receive equipment for their use, which may include Fiber Patches, Fiber Jack, Network Box or a combination thereof. However, these devices are owned by Critical Hub. If any equipment is lost or damaged by a Subscriber or a third party, Critical Hub may charge the Subscriber the replacement price below for a new device.



Devices Replacement Prices
(without taxes)
Fiber Jack $55.00/ea
Fiber Cable $1.50/ft
Network Box $100.00/ea
Battery Back Up 8 hours** $195.00/ea
Battery Back Up 24 Hours** $295/ea
Interior Ethernet Cable .75¢/ft
Exterior Ethernet Cable $1.00/ft
Fiber Patch Cord $45.00/ea
* Devices, parts and their corresponding replacement pricing are subject to change.

** This is a one-time, non-refundable fee that will be processed the day of being installed. All batteries have a 30-day warranty with Critical Hub, after which, any warranty claims should go directly through the manufacturer (Precision Power). The battery will be property of the client at the moment of purchase.


Service/Plan Changes

Subscribers may change their plans. If you choose to upgrade your plan service, it will be processed the next available business work day and your past service will be prorated based upon the activation date. If you choose to downgrade your service, it will be processed and activated the first business work day of the following month of the request.

Terminating Gigabit or Broadband service; Fees

If you choose to terminate your Optico Fiber Service, you must send an email with the email registered in the account, notifying the cancelation of the services. All cancellations will be processed on the last day of the month. Please leave the equipment in the property. Network Boxes will only be removed from the residence if the subscriber requests it

If you request a cancellation of the service within the first 12 months of the service, the penalty fee will be $300.00. If the service is cancelled after the 12 months of the service, but before the 25th month, the penalty fee is $199.00.

No pro-rated refunds are available for Service cancelled during a month.